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THE EVRA PLATFORM

Four pillars. One emotional intelligence layer.

Every EVRA product runs on the same proprietary orchestration engine — tuned for the unique demands of outbound sales, inbound service, debt recovery, and visual avatar engagement. Build once. Deploy anywhere.

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10M+
Calls handled
Across all products
99.99%
Platform uptime
Reliable by design
<300ms
Response latency
Fast. Always.
24/7
Multilingual coverage
Global reach
01 · Outbound

AI voice agents for modern outbound sales.

Your top sales agent has good days and bad days. EVRA only has optimal days.

Deploy thousands of simultaneous outbound calls. Every interaction is contextually aware, emotionally intelligent, and performs with the precision of your top closer — every single time.

  • Unlimited simultaneous campaigns — sales, reactivation, renewal, or follow-up at infinite volume.
  • Intelligent lead qualification — conversational signals, CRM data, and intent in real time.
  • Real-time objection handling — fee, timing, and competitor objections handled with tact.
  • Autonomous workflow execution — CRM updates, scheduling, and routing happen instantly.
Core use casesBond origination · insurance sales · financial campaigns · renewals · upsell · reactivation · appointment booking.
Agents/Outbound/Campaigns LIVE
1,284
Active calls
71%
Connect rate
342
Meetings booked
Live campaigns5 running
Bond Origination Q282%Live
Insurance Renewals64%Live
Reactivation — Lapsed47%Queued
Upsell — Premier91%Live
Conversions — last 7 days+34%
02 · Inbound

Replace hold queues with real conversations.

Customers don't hate AI. They hate bad AI. They hate hold times.

EVRA Inbound eliminates the friction entirely. AI voice agents manage your entire Tier 1 and Tier 2 inbound queue, delivering natural conversations that resolve calls — not log tickets.

  • Instant answer, zero hold — every call answered the moment it rings. No queues, no music.
  • Context-aware resolution — deep memory means callers never repeat themselves.
  • Frictionless escalation — when humans are needed, EVRA passes complete context.
  • 24/7 multilingual coverage — support customers in their language at any hour.
Core use casesBilling inquiries · policy questions · account management · scheduling · FAQ resolution · complaint de-escalation · intelligent routing.
Agents/Inbound/Live Queue LISTENING
0
Waiting
0s
Hold time
65%
Deflection
Live transcriptPositive
Hi, I think I was double-charged on my last invoice.
I can see that — a duplicate of R420 on the 14th. I'll reverse it now.
Oh great, thank you. That was quick.
Intent detected
Billing dispute
Resolution
Refund issued · SMS sent
03 · Collections

Compliant. Empathetic. Highly effective.

Debt collection is the most challenging conversation in financial services.

The caller is under stress. The agent must be firm yet fair. The regulator is unforgiving. EVRA Collection agents are purpose-engineered for this exact environment.

  • Empathetic tone at scale — never pressures or threatens. Calm, measured empathy.
  • Real-time affordability — structured frameworks build realistic repayment plans live.
  • Autonomous negotiation — settlement offers, promises-to-pay, follow-ups — all autonomous.
  • Bulletproof compliance — disclosures, consent, and data protection enforced by the platform.
Core use casesConsumer credit recovery · bond & mortgage arrears · insurance premium collections · subscription recovery · PTP follow-ups.
Agents/Collections/Recovery SECURE
Payment arrangement
R2,450
Amount agreed · 3 instalments
  • Affordable plan offered
  • Payment date confirmed
  • Compliance verified
  • SMS confirmation sent
82%Recovery
probability
Compliance rate
98% · POPIA & FAIS
04 · AI Avatar

Engage visually. Interact naturally.

Conversational avatars with presence, emotion, and intelligence — across every digital channel.

As call centres transition into digital-first ecosystems, EVRA Avatar ports our emotional intelligence into a face-to-face format. Photoreal expressions, perfect lip-sync, and sentiment-aware reactivity.

  • Contextual facial expressions — micro-expressions that respond to the conversation.
  • AI-driven voice sync — flawless lip-sync, pacing matched to sentiment.
  • Brand-aligned personas — gestures, presence, and visual identity customised to you.
  • Omnichannel deployment — web, mobile, kiosks, VR/AR spaces, cloud platforms.
Core use casesDigital branch service · financial product presentations · onboarding flows · digital-channel collections · immersive self-service portals.
Agents/Avatar/Live Test LIVE
EVRA AI Avatar LIVE
Hello! How can I help you today?
I'd like to open a savings account.
Wonderful — I can walk you through it right now. It takes about two minutes.
<300ms latency Lip-sync locked 12 languages
05 · Solutions

Deployed and operating in production.

Driving millions of inbound, outbound, and complex collection conversations across top-tier financial services call centres. No fragile POCs. No endless pilots.

Financial services

Bond origination, insurance, lending, wealth management. POPIA, FAIS, and GDPR compliant out-of-the-box.

Healthcare

Appointment scheduling, follow-ups, intake. HIPAA-aware data handling and structured clinical workflows.

Telco & utilities

High-volume inbound, billing, outage handling, retention. Plugs into your existing CCaaS and CRM.

Insurance

Quote, bind, renew. Claims intake. FNOL with empathy. Compliance and verification baked in.

Retail & e-commerce

Order management, returns, post-purchase support. Multilingual coverage at peak season scale.

BPO & enterprise

Augment existing seats, deploy 24/7 overflow, or run entire functions autonomously. White-label ready.

Ready to deploy?

We don't do endless pilots. We don't do fragile POCs. EVRA is rigorously tested and production-ready from day one.

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