Secure by design
Every conversation encrypted in transit and at rest. Role-based access, comprehensive audit logs, and strict data residency baked in.
EVRA is a full-stack, emotionally intelligent conversation platform built from the ground up for enterprise-scale call centres. Not a chatbot. Not a legacy IVR. A genuine AI agent architecture that conducts real, dynamic conversations — with emotional awareness, rigorous compliance discipline, and production-grade reliability at its core.
Enterprise call centres run on a singular currency: trust. Every call is a financial, emotional, or reputational transaction. EVRA's architecture is fortified to protect that trust at every layer.
Every conversation encrypted in transit and at rest. Role-based access, comprehensive audit logs, and strict data residency baked in.
Built for highly regulated industries — financial services, insurance, healthcare, collections. Guardrails hardcoded, never bolted on.
99.99% platform uptime, multi-region redundancy, and 24/7 infrastructure monitoring. Zero disruptive maintenance windows.
Deploy on-premise, in your private cloud, or as a fully managed service. EVRA adapts to your existing architecture.
EVRA agents are configured, not coded. Identity, voice, personality, prompts, emotional rules, FAQ, knowledge bases, tools, scorecards, staging and telemetry — all behind one console. Edit live. Promote to production with one click.
The EVRA engine continuously scores caller valence, tracks self-state, monitors emotional drift, and runs Thompson-sampling bandits across fourteen empathy and pacing policies. No two calls treated the same.
A caller in Cape Town receives the same conversational quality as a caller in London, Lagos, or Johannesburg — in their language, at their pace, with the same emotional intelligence applied to every syllable.
| Capability | Enterprise standard |
|---|---|
| 99.99% platform uptime | Enterprise SLA-backed availability with multi-region failover. |
| Sub-300ms latency | Ultra-fast responses for genuinely live conversations — never lagged. |
| Enterprise-grade security | End-to-end encryption, strict access controls, and detailed audit trails. |
| Always-on availability | 24/7/365 operation with zero disruptive maintenance windows. |
| Multi-region redundancy | Distributed architecture ensuring no single point of failure. |
| 24/7 monitoring & support | Backed by a dedicated specialised enterprise support team. |
| SOC 2 Type II certified | Independently verified, world-class security posture. |
They sound flat. They break when a caller objects. They lose context. Eventually they get hung up on.
EVRA is built differently. At the core of every agent lies our proprietary emotional orchestration layer — a real-time engine that reads caller sentiment, tracks conversation state, manages disclosure compliance, handles nuanced objections, and adapts tone, all instantaneously, within a single conversational turn.
EVRA agents consistently outperform human Tier 1 and Tier 2 agents on compliance, consistency, and operational cost — while matching or exceeding them on caller satisfaction.
Every campaign produces clean, real-time reporting — sales, no-interest, do-not-qualify, callbacks, cost per call. Drill into any record. Compare cohorts. Export to BI.
HubSpot, Salesforce, n8n, Zapier, Twilio, Pipedrive, Make.com, Slack, custom webhooks, inline Python sandboxes. Every call event is firable, every payload signed.
Experience a live EVRA conversation tailored to your use case, using your scripts, in your environment.